Store Name: RK STORE
Owner: Rabia Kamran
Address: 66 Hillary Road, High Wycombe, England, HP13 7RB
Phone: +44 7446 404534
Email: rkstore.co.uk@gmail.com
Website: https://rkstore.co.uk/

Thank you for shopping at RK STORE.
Our goal is to ensure you are satisfied with every purchase. If something goes wrong, we’re here to help.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

  • The product is unused, unopened, and still in its original packaging.
  • The item is in resellable condition.

For hygiene and safety reasons, beauty/cosmetic products cannot be returned once opened or used unless they are faulty.

2. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or wrong item, please contact us within 48 hours of delivery and provide:

  • Order number
  • Pictures/videos of the item and packaging

We will offer a replacement or full refund.

3. Return Process

  1. Contact us at: rkstore.co.uk@gmail.com or +44 7446 404534
  2. Provide your order number and reason for return
  3. We will provide the return address and instructions

Once we receive the product, we will inspect it within 3–5 business days.

4. Refunds

  • Refunds are issued to the original payment method only
  • Refund processing takes 3–10 business days, depending on your bank/payment provider

5. Return Shipping Costs

  • Customers are responsible for return postage unless the product is faulty or incorrect

6. Exchange Policy

Exchanges are only permitted for damaged or faulty products.

7. Non-returnable Items

  • Open, used, or tested beauty products
  • Cosmetics and hygiene items
  • Final sale / clearance products
  • Gift cards
  • Digital products

If you have any questions, please contact us at rkstore.co.uk@gmail.com